We appreciate our happy customers. At MayCC Studio, we commit to work our best to make sure you are satisfied with your purchase. Please do not hesitated contact us if you have any question with your order and we are happy to assist you.
We accept returns within 7 days of delivery. To be eligible for return , your item must be in the same condition that you received it, unworn or unused, and it its original packaging.
Return Step :
Inform us by email at orders@mayccstudio.co.uk within 7 days of receiving your package. Please include your name, order number and the item you wish to return. Item sent back to us without first requesting a return will not be accepted.
- We will provide you with the address to ship your item, please pack the item in it’s original packages.
- Return the item with a delivery service of our choice and at your own expense. We highly recommend adding a tracking number to any return packages as we will not be responsible for any return packages that are lost during transit.
- once the goods have been returned in accordance with the stated instructions, your refund will be processed. For credit card refunds, please allow 10-15 working days and the refund will be reflected on your account. excluding any shipping fees from your original order (shipping fees are not eligible for refund).
Exceptions :
- Item purchased during any sale event can only be refunded as store credits. This includes promotional coupon codes or discounts applied at the time of purchase.
- Sale Items : are final sale which are non-returnable and non-exchangeable.
- Pierced earrings : are non-refundable due to hygienic reasons.
- Custom/personalised item are not return.
Exchanges :
We are not able to offer direct exchange service at this moment. If you wish to exchange any item you purchased. Please follow to return steps to return the item and order the item your wish to exchange. Since we not able guarantee inventory at the time of the exchange, it’s better that you place your order and contact us via email orders@mayccstudio.co.ukso we can process a return for the item you wish to return.